Terms of use

How to buy

Buy in our supermarket online is very simple: just choose an article, add it to the shopping cart by clicking on the icon of the cart and process the order using the payment method indicated.

Planet Organic S.L.U. with C. I. F. B-82002833 (registered in the Mercantile Registry of Madrid, with the following data Tomo 12.968, Folio 136, Sección 8ª, Hoja M-2089921, Inscripción 1ª) the sale and distribution of the products offered in this supermarket online.

The operations of sale will be understood made in Calle Camilo José Cela 22, 28232 Las Rozas de Madrid.

How to pay

You'll be able to pay for your purchases via:

  • PayPal
  • With VISA card or Mastercard via the payment gateway of Triodos Bank
  • By bank transfer (Spain and Portugal)
  • By using cards and checks, restaurant, Cheque Gourmet, or Restaurant Pass
  • By cash on delivery: Cash, Visa/Mastercard/Restaurant Pass/Ticket Restaurant/Cheque Gourmet, or with cheuqes physical Restaurant Pass/Ticket Restaurant/Cheque Gourmet " only in Madrid capital, and neighboring populations in which the shipping is done with Transport EnterBio. You can check postal codes

If you want more detailed information of the forms of payment, click here.

Shipping costs and Delivery times

The shipping costs and delivery times are detailed on the page "Shipping and Returns" that you can access by clicking here or from the link found at the bottom of the page.

Warranty EnterBio

Planet Organic S.L.U. ensures that all the products available in the supermarket online have been subjected to a rigorous process of organic certification, through a regulatory body is duly registered and qualified according to the current legislation, national and international levels.

Return of a product

The articles offered in our grocery store online are guaranteed by producers of the highest confidence and warranty on the market. To offer the highest quality and the best guarantee is our commitment to our customers.

Term of return:

If when you receive your order you are not satisfied, you have a period of 14 days to return it, except in the case of the fresh products and quick expiration, which offers a 24-hour period to exercise your right of return.

To make the return, the product must be in its original packaging and with all manuals, accessories and promotional gifts included in your case. Once the goods are received at our warehouse and after checking the status of the same, we will proceed to refund the amount according to the modality of payment made by the customer. In the case of not receiving the product in its original packaging and with all manuals, accessories and promotional gifts included in your case, he will suffer a depreciation in the amount to be reimbursed.

Term of warranty:
In cases of defective products, have a warranty of 2 years from the delivery of the product. At the time that it detects the defect, you must inform in a period of 2 months to return.

To make the return, the product should not be in their original packaging and with all manuals, accessories and promotional gifts included in your case may suffer a depreciation in its price. Once the goods are received at our warehouse and after checking the status of the same, we will proceed to refund the amount according to the modality of payment made by the customer.

To make your return, send us an e-mail to the following address: clientes@enterbio.es .

Document of right of withdrawal:
If you want to, you can download the model withdrawal form in PDF.

Taxes

Residents in the European Union
The prices of the products that are for sale in our supermarket online, which include the Value Added Tax (I. V. A.). Purchases made by taxable persons of the I. V. A. (companies, entities, organizations...) with residence in the European Union and with a TAX id number intra-eu, will be exempt from payment of I. V. A., on condition that the document is sent by email to the email address clientes@enterbio.es

Residents in non-eu countries
Purchases made by natural or legal persons resident in non-eu countries will be exempt from payment of I. V. A. orders will Not be po boxes.

For this system of purchase/delivery and due to their tax status, are considered non-Eu territories the geographical areas corresponding to the Canary islands, Ceuta and Melilla.

Please note that the prices quoted for shipping do not include taxes (tariffs) on imports, which will be paid in cash at destination by the receiver of the goods.

The purchasing system is subject to the legislation in force in Spain, therefore sales operations shall be carried out at the home of Biofood Retail SL

Recruitment

The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the domicile of the user. Also, as an entity adherent to TRUST ONLINE and in terms of its ethic Code, in case of disputes relating to recruitment and online advertising, data protection and the protection of minors, the user may go to the system of extrajudicial resolution of disputes of TRUST ONLINE