FAQs - Frequently Asked Questions

01 What are the Bio Points?

EnterBio want to reward your fidelity, and to this end has developed a program of points through which you benefit from discounts on your purchases.

Each product is assigned points, and each time you place an order you will be given your wallet and the total points of all of the products purchased. So, in your next order you'll be able to descontarte these points and your purchase will work out cheaper.

You have all the complete information in the page PROGRAM POINTS

02 product Categories

Our range of products is organized by categories that will make it more simple and easy your purchase. You can see all on the map of the web by clicking here.

Products selected by EnterBio to you and yours. And directly from the producer to your home

03 How to become a customer or Recover the Password?

You just have to fill the fields of registration, and once completed, your account will be activated correctly.

If you have forgotten your password or gives you error you should follow the following process. RECOVER THE PASSWORD.

04 What is the minimum order?

There is No minimum order, you can buy what you want.

In the Madrid Capital and in neighboring populations:

• If your order is less than€ 100 you will be charged 3,95€ shipping costs.
• For orders equal to or above 100€ the shipping costs are free.

In the rest of Spain (except Balearic and Canary Islands):

• 9,95€ shipping costs.

05 When can I make my order?

Our ordering service and home delivery is operating for the whole of Spain (except Balearic and Canary islands). Therefore you can make your order whenever you want and receive it comfortably at your house the day you want.

06 What are the browsers that are valid for the web?

• Internet Explorer 7.0 or higher.
• Firefox 3.0 or higher
• Opera 9.50 or higher.
• Safari 3.0 or higher.
• Chrome.