Shipping and returns

Shipping costs

MADRID

  • Collection in store. Service pick & go for FREE.

  • For Madrid, the capital and neighboring populations (See Postal Codes and Times)

    • You'll be able to choose the day and time range (3 hour intervals) in which you want to receive your order.
0 to 29€Of 29€ to 59€Of 59€ to 89€More than 89€
5,95€To 3.94€1,50€FREE
  • EXPRESS shipping - Delivery in 2 H. (Madrid Belt M30).

    • Orders from 0€ to 99€: 5,95€
    • Orders over 100€: 3,95€
    • You'll be able to choose the day and time of day (interval 2 hours) in which you want to receive your order.
  • Rest Madrid Province

    • SEUR COLD Delivery from 9:00 to 13:30
    • You'll be able to choose the day from Tuesday to Friday in which you want to receive your order.
    • Shipping price according to the table of the amount of the order that you will see before confirming your order.
    • From 25 kg will increase the price at the rate of 0,70€/kg additional.
0 to 29€Of 29€ to 69€Of 69€ to 89€Of 89€ to 99€More than 99€
9,95€6,99€3,95€1,50€FREE


SPAIN AND PORTUGAL PENINSULA

  • SHIPPING WITH PRODUCTS REFRIGERATED (except Balearic islands, Canary Islands, Ceuta, Melilla, Azores and Madeira):
    • SEUR COLD Delivery from 9:00 to 13:30
    • You'll be able to choose the day from Tuesday to Friday in which you want to receive your order.
    • Shipping price according to the table of the amount of the order that you will see before confirming your order.
    • From 25 kg will increase the price at the rate of 0,70€/kg additional.
0 to 29€Of 29€ to 69€Of 69€ to 89€Of 89€ to 99€More than 99€
9,95€6,99€3,95€1,50€FREE
  • SHIPPING WITH PRODUCTS that are NOT REFRIGERATED (except Balearic islands, Canary Islands, Ceuta, Melilla, Azores and Madeira):
    • SEUR 24H Delivery from 9:00 to 19:00
    • You'll be able to choose the day from Tuesday to Friday in which you want to receive your order.
    • Shipping price according to the table of the amount of the order that you will see before confirming your order.
    • From 25 kg will increase the price at the rate of 0.30€/kg
0 to 29€Of 29€ to 69€Of 69€ to 89€Of 89€ to 99€More than 99€
9,95€6,99€3,95€1,50€FREE
BALEARIC ISLANDS
  • SHIPPING WITH PRODUCTS NOT CHILLED:
    • SEUR 48H Delivery from 9:00 to 19:00
    • You'll be able to choose the day from Monday to Friday in which you want to receive your order.
    • Shipping price according to table amount of the order that you will see before confirming your order.
    • From 25 kg will increase the price at the rate of 0,70€/kg
0 to 29€Of 29€ to 69€Of 69€ to 89€Of 89€ to 99€Of 99€ to 150€More than 150€
10,95€9,95€7,99€5,95€3,95€FREE
GERMANY
  • SHIPPING WITH PRODUCTS THAT ARE NOT REFRIGERATED:
    • SEUR INTERNATIONAL CLASSIC 48h-72h. Delivery from 9:00 to 19:00
    • You'll be able to choose the day from Tuesday to Friday in which you want to receive your order.
    • Shipping price according to weight chart that you will see before confirming your order.
    • Maximum weight per delivery is 30 pounds
0 to 1 Pounds1 to 3 Kilos3 to 5 Kilos5 to 10 Kilos10 to 15 Pounds15 to 20 Kilos20 to 25 Kilos25 to 30 Kilos
8,33€9.44€11,23€12,34€13,45€14,55€21,12€22,56€

Warranty EnterBio

Planet Organic S.L.U. ensures that all the products available in the supermarket online have been subjected to a rigorous process of organic certification, through a regulatory body is duly registered and qualified according to the current legislation, national and international levels.

Return of a product

The articles offered in our grocery store online are guaranteed by producers of the highest confidence and warranty on the market. To offer the highest quality and the best guarantee is our commitment to our customers.

Term of return:

If when you receive your order you are not satisfied, you have a period of 14 days to return it, except in the case of the fresh products and quick expiration, which offers a 24-hour period to exercise your right of return.

To make the return, the product should not be in their original packaging and with all manuals, accessories and promotional gifts included in your case may suffer a depreciation in its price. Once the goods are received at our warehouse and after checking the status of the same, we will proceed to refund the amount according to the modality of payment made by the customer.

To make your return, send us an e-mail to the following address: clientes@enterbio.es .

Document of right of withdrawal:
If you want, you can download the model withdrawal form in PDF.

Term of warranty:

In cases of defective products, have a warranty of 2 years from the delivery of the product. At the time that it detects the defect, you must inform in a period of 2 months to return.

In the case of returns of defective products and incorrect shipments, will be Planet Organic S.L.U. who will take care of the shipping costs provided the customer informs of this circumstance in the timescales listed above, counted as from the date of receipt of the shipment.

To make your return, send us an e-mail to the following address: customers@enterbio.is.